Fortum’s Consumer Solutions business unit has undergone a significant transformation by consolidating multiple siloed data warehouses into a unified Common Data Platform (CDP), built on Databricks. This strategic move aims to democratize data access across the organization. Fortum has also begun implementing machine learning and AI on Databricks in various ways to drive innovation and efficiency. In this session, Fortum will share its approach to planning and prioritizing AI use cases in close collaboration between Business and IT, along with key lessons learned from its AI journey so far.